These Terms and Conditions govern access to and use of the website www.bricotelor.com (the “Site”) and the purchase of products offered through it. By accessing the Site or placing an order, the user agrees to be legally bound by the terms below.
The Site is owned and operated by:
Cembre S.p.A.
Via Serenissima 9,
25135 Brescia, Italy
Email: info@bricotelor.com
These Terms apply to all visitors, users, and customers who access or make purchases on the Site. They regulate:
Use of the website
Purchase and delivery of products
Rights and obligations of both parties
Liability limitations
Legal framework for dispute resolution
Users agree to use the Site in compliance with applicable laws and in a manner that does not infringe the rights of others. Any use for fraudulent purposes, spamming, spreading viruses, or unauthorized access to systems is strictly prohibited.
We reserve the right to suspend or terminate access to the Site if a user violates these terms or acts in a way that may harm the company, customers, or the platform.
All product descriptions, images, and specifications are provided for informational purposes only. While we strive for accuracy, minor variations may occur due to production changes or monitor display differences.
Prices are shown in the local currency (EUR unless otherwise stated) and include VAT unless indicated.
We reserve the right to modify prices, product availability, or specifications at any time without prior notice.
To place an order, users must follow the checkout process and provide accurate and complete information. By confirming the order, the user declares to be of legal age and to accept these Terms and Conditions.
The sale is considered finalized only when we send an order confirmation by email. We reserve the right to cancel or refuse any order in case of:
Product unavailability
Payment issues
Suspected fraudulent activity
Errors in product pricing or information
Accepted payment methods include:
Credit and debit cards
Bank transfer
Secure online payment platforms
All transactions are processed securely. We do not store full payment card information on our servers.
The customer agrees to provide accurate billing details and authorizes the amount corresponding to the total order.
Orders are generally processed within 1–3 business days. Estimated delivery times vary depending on the destination and carrier.
Shipping costs, if applicable, will be shown at checkout before final confirmation.
Delays due to force majeure, courier issues, or incorrect addresses are not our responsibility.
Risk of loss and damage passes to the customer upon delivery of the goods.
If you are a consumer residing in the European Union, you have the right to withdraw from the purchase within 14 days from the date of delivery, without giving any reason.
To exercise this right, you must notify us in writing at info@bricotelor.com within the withdrawal period.
Returned products must be:
Unused and in their original condition
Packaged appropriately to prevent damage
Sent back at the customer’s expense (unless the product is defective)
Once received and inspected, we will issue a refund using the same method of payment used for the original transaction.
All products sold on the Site are covered by the legal warranty of conformity as per applicable consumer laws.
If you receive a defective or non-compliant product, you must notify us as soon as possible, providing photographic evidence and a description of the issue.
We may offer repair, replacement, or refund, depending on the circumstances.
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
We are not responsible for losses resulting from misuse or improper installation of the products
In all cases, our total liability shall not exceed the total amount paid for the product in question
Nothing in these Terms excludes liability for gross negligence, willful misconduct, or death/injury caused by our negligence.
All content on the Site (including logos, images, texts, graphics, and software) is the exclusive property of Cembre S.p.A. or its licensors.
Any unauthorized use, reproduction, or distribution is strictly prohibited.
We process your personal data in accordance with our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your information when you interact with our website.
These Terms and Conditions are governed by the laws of Italy.
For any dispute not resolved amicably, the competent court shall be:
For consumers: the court of the user’s place of residence
For businesses or professionals: the court of Brescia, Italy
We reserve the right to modify these Terms at any time. Changes will be posted on this page and take effect from the date of publication. Your continued use of the Site implies acceptance of the updated Terms.
For any questions regarding these Terms and Conditions, please contact us at:
Cembre S.p.A.
Via Serenissima 9
25135 Brescia, Italy
Email: info@bricotelor.com