Warranty Replacement Policy

At Cembre S.p.A., we are committed to offering high-quality products and ensuring customer satisfaction. This Warranty Replacement Policy outlines your rights and the procedures for replacing products found to be defective under warranty, when purchased through www.bricotelor.com.

This policy is in accordance with applicable consumer protection laws, including the European Directive 1999/44/EC and national regulations.

1. Legal Warranty Coverage

All products sold on bricotelor.com are covered by the legal warranty of conformity, which applies to consumer purchases made within the European Union.

The warranty guarantees that:

  • Products conform to the description provided on the website

  • Products are suitable for the purposes for which goods of the same type are normally used

  • Products show the quality and performance that are normal in goods of the same type and that the consumer can reasonably expect

The legal warranty is valid for 24 months from the date of delivery. For products purchased for professional or business use, the warranty period may vary and is generally 12 months, unless otherwise specified.

2. What Is Covered

This warranty covers:

  • Manufacturing defects

  • Material or workmanship faults

  • Hidden defects that render the product unusable or unsafe

3. What Is Not Covered

The warranty does not cover:

  • Damage caused by misuse, neglect, accidents, or improper installation

  • Normal wear and tear (e.g. batteries, blades, filters)

  • Alterations or repairs performed by unauthorized personnel

  • Damage due to use not in accordance with the product’s instructions

  • Consumable parts or accessories unless defective on delivery

4. How to Request a Replacement

If you believe a product is defective and falls within the warranty period, please follow these steps:

Step 1 – Contact Customer Service

Send an email to info@bricotelor.com with:

  • Your full name and contact details

  • Order number and purchase date

  • Product name and description of the issue

  • Clear photos or videos showing the defect

  • Any other relevant information

Step 2 – Evaluation and Response

Our team will review your request and respond within 5 business days. We may contact you for additional details or troubleshooting steps.

Step 3 – Return Authorization

If a return is required, we will provide instructions and a return authorization code. Returned items without prior approval may not be accepted.

5. Replacement Options

If the defect is confirmed and covered under warranty, we will offer one of the following, at our discretion:

  • Replacement with a new product (identical or equivalent model)

  • Repair of the product at no cost to the customer

  • Partial or full refund, if replacement is not feasible

Replacement products are covered by the remaining warranty period of the original item or by a minimum of 6 months, whichever is longer.

6. Shipping Costs

  • If the product is confirmed to be defective under warranty, we will cover the cost of return shipping and the shipping of the replacement item.

  • If the defect is not covered by warranty, return shipping and any replacement costs will be the responsibility of the customer.

7. Limitation of Liability

Our liability is strictly limited to the repair, replacement, or refund of defective products under the terms of this warranty policy.

We shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, downtime, or data

  • Any issues resulting from improper or unauthorized use of the product

8. Contact Information

For warranty inquiries or assistance, please contact:

Cembre S.p.A.
Via Serenissima 9
25135 Brescia, Italy
Email: info@bricotelor.com