Right of Withdrawal
In accordance with the Italian Consumer Code (Legislative Decree No. 206/2005) and the EU Consumer Rights Directive, you have the right to withdraw from your purchase without providing any reason, within 14 calendar days from the day you receive the goods.
You may cancel your order within 14 days from the date on which you, or a person designated by you (excluding the carrier), take physical possession of the items.
To exercise this right, please notify us with a clear statement of your decision (for example, via email or a letter by post). While not mandatory, you may use the cancellation form template provided below.
(Complete and return this form only if you wish to cancel the contract)
To:
Cembre S.p.A.
Via Serenissima 9
25135 Brescia, Italy
Email: info@bricotelor.com
VAT: IT00541390175
I hereby notify my intent to withdraw from the contract for the purchase of the following product(s):
Ordered on (date): ____________________
Received on (date): ____________________
Customer name: ____________________
Customer address: ____________________
Signature (only if submitted in paper form): ____________________
Date: ____________________
If you choose to withdraw from the purchase, we will issue a refund for all payments received, including the standard delivery charges (excluding any additional costs related to express or special shipping options).
Refunds will be processed without delay and no later than 14 days from the day we receive your cancellation notice.
Unless agreed otherwise, we will use the same payment method you used for the original purchase. You will not be charged any additional fees for the refund.
You must return the product(s) without undue delay, and in any case within 14 days of notifying us of your decision to withdraw. This deadline is met if you ship the items before the 14-day period expires.
Items must be returned in their original condition and packaging. Unless the product is defective or incorrectly shipped, return shipping costs are the responsibility of the customer.
The right of withdrawal does not apply to:
Custom or personalized items
Sealed products that are not suitable for return for health or hygiene reasons, once unsealed
Perishable goods or those with a short shelf life
Audio/video recordings or software, if the seal has been broken
Newspapers, magazines, or other periodicals
Returned products must be unused, undamaged, and in their original packaging with all labels and seals intact. If a product is returned with signs of use or handling beyond what is necessary to inspect it, we may reduce the refund accordingly.
Please package returned items carefully to avoid damage during transit.
If you have questions regarding cancellations, returns, or refunds, please contact:
Cembre S.p.A.
Via Serenissima 9
25135 Brescia, Italy
Email: info@bricotelor.com
You are responsible for any decrease in the value of the products resulting from handling beyond what is necessary to verify their condition, functionality, and characteristics.